wewhoki Platform Privacy Notice

This page describes what we collect when you use wewhoki and how we keep that data protected. We at wewhoki process personal information (name, email, payment details, identity documents) to operate our platform, process deposits and withdrawals, comply with legal obligations, and detect fraud. Your data is encrypted and stored on secure servers. We do not sell or share your information with third parties except where required by law or to process your payment.

When you create a wewhoki account, you consent to the data practices described here. Our privacy commitment rests on three principles: transparency (we tell you what we collect and why), security (we encrypt and protect your data), and control (you can request, correct, or delete your data subject to legal requirements). We comply with data-protection regulations applicable to the jurisdictions where wewhoki operates.

This privacy notice applies to all wewhoki users. If you have questions about how we handle your data, contact our support team via in-app messaging or email. We update this notice from time to time; material changes are announced at least 30 days before taking effect.

Data We Collect and How We Use It

Information we gather at wewhoki

We collect data in three categories: account information, transaction information, and device information. Account information includes your full legal name, email address, date of birth, phone number, and postal address. We also collect government-issued ID and proof of address during KYC verification. Transaction information covers all deposits, withdrawals, game activity, stakes, and balances. Device information includes your IP address, browser type, operating system, and timestamps of your wewhoki sessions.

We use account information to verify your identity, comply with anti-money-laundering regulations, process your deposits and withdrawals, and contact you about your wewhoki account. Transaction information allows us to calculate winnings, settle accounts, detect fraud, and maintain accurate records for tax and regulatory purposes. Device information helps us secure your account against unauthorized access and improve wewhoki platform stability.

How wewhoki protects your data

We encrypt all data in transit using SSL (Secure Sockets Layer) technology. Your password is hashed using industry-standard cryptography; we never store it in readable form. Our servers sit in secure data centres with restricted access, firewalls, and intrusion detection. We conduct regular security audits and penetration tests to identify and fix vulnerabilities.

Access to your personal information is limited to wewhoki staff who need it to perform their job—for example, compliance officers reviewing KYC documents or finance staff processing withdrawals. All staff sign confidentiality agreements. If we suspect a data breach, we notify affected users within 48 hours and provide guidance on next steps.

Third-party processors and data location

We share your data with third-party service providers who assist wewhoki operations: payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank), identity-verification vendors, fraud-detection services, and cloud-hosting providers. These vendors are contractually obligated to protect your data and use it only for the purposes we specify. We remain responsible for their handling of your information.

Our servers may sit outside your jurisdiction. By using wewhoki, you consent to your data being transferred, stored, and processed outside your country. We comply with data-protection regulations wherever we operate; if your jurisdiction has specific requirements, we apply them even if our servers are located elsewhere.

Your Rights and Cookies on wewhoki

Your rights under wewhoki privacy policy

You have the right to request access to the personal data we hold about you. Contact our support team and we will provide a copy of your wewhoki account information, transaction history, and any documents you submitted. You also have the right to correct inaccurate information—for example, if your registered name or address is outdated, request an update and we will process it within 7 business days.

You can request deletion of your wewhoki account and associated data. However, we may retain certain information for legal compliance, fraud prevention, or dispute resolution. For example, if you dispute a withdrawal claim, we retain transaction records to investigate. Once the dispute is resolved and the retention period expires, we delete the remaining data.

If you believe we have mishandled your data, you have the right to lodge a complaint with the data-protection authority in your jurisdiction. We will cooperate with any official investigation and respond to regulatory inquiries within the specified timeframe.

Cookies and tracking on wewhoki

We use cookies and similar tracking technologies on wewhoki to improve platform stability, remember your login status, and analyze usage patterns. A cookie is a small file stored on your device that identifies you on return visits. We use session cookies (deleted when you close your browser) and persistent cookies (retained for a set period, e.g., 90 days).

You can manage cookie preferences in your browser settings. Disabling cookies may limit wewhoki functionality—for example, you may need to re-enter your login credentials each time. We do not use cookies to track you across other websites. Third-party analytics providers (e.g., Google Analytics) may use cookies to measure traffic; their use is governed by their own privacy policies.

Data retention and jurisdiction

We retain your wewhoki account information for as long as your account is active. After you close your account, we keep records for 7 years to comply with financial and anti-money-laundering regulations. Transaction history is retained for at least 5 years. Identity documents (ID, proof of address) are retained for 3 years after account closure or KYC approval.

Our data retention practices comply with regulations in each jurisdiction where wewhoki operates. If you are a user in Jakarta, Surabaya, Bandung, or Medan, we apply the retention rules applicable to that region. If local law requires us to retain data longer, we do so. You cannot demand deletion if a legal hold or regulatory requirement applies.

Contact us about privacy

If you have questions or concerns about how we handle your wewhoki data, reach out to our support team via in-app messaging. Include "Privacy Inquiry" in your message and describe your concern. We will respond within 10 business days. For formal complaints or data-access requests, email our privacy office directly (address available in the wewhoki account dashboard).

We take your privacy seriously and review our practices regularly. If we make material changes to this notice—for example, if we begin sharing data with new third parties or change retention periods—we notify you by email at least 30 days in advance. Continued use of wewhoki after the notification period constitutes acceptance of the revised privacy notice.

This privacy notice is effective as of its publication date and supersedes any prior privacy policies. We reserve the right to update it at any time to reflect changes in our business, technology, or legal requirements. Check this page periodically for updates.

Related pages